FAQs

Frequently Asked Questions

Everything you need to know about Axtrom.

Orders & Shipping

  • When will my order ship?
    All orders are processed within 1–3 business days.
  • How long does delivery take?
    Colombia: 2–5 business days. International: 1–7 business days for Americas, 5 - 10 business days for Europe and Asia.
  • Do you offer international shipping?
    Yes, we ship worldwide. Rates and delivery times are calculated at checkout.
  • Can I track my order?
    Yes. You'll receive a tracking link via email once your order is shipped.

Returns & Exchanges

  • What is your return policy?
    You can return unworn items within 15 days. Items must be in original condition.
  • How do I request a return or exchange?
    Email us at support@axtrom.com.
  • Are returns free?
    Return shipping costs are covered by the customer unless the item is defective.

Product & Fit

  • How do I know my size?
    Check our size guide on each product page. If you’re between sizes, size up.
  • Are your products true to size?
    Yes, with an athletic fit.
  • What materials do you use?
    We use premium blends like cotton-spandex and technical nylon.

Axtrom Essentials

  • Where is Axtrom based?
    Axtrom is proudly based in Colombia.
  • What makes Axtrom different?
    We combine minimalist design with high-performance materials.
  • Do you restock sold-out items?
    Most collections are limited. Follow us or subscribe for updates.