Shipping & Returns
Shipping & Returns
Shipping Information
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to customers worldwide, ensuring the highest level of responsiveness and service.
If you haven’t received a shipping confirmation email with tracking information within 3 days of placing your order, please contact us.
FREE Worldwide Shipping
1 to 7 business days worldwide, with full tracking via available carriers.
For Colombia
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Express Delivery: Order before 2 p.m. Monday–Saturday for same-day delivery in Medellín, Envigado, Bello, Sabaneta, and Itagüí.
Estimated delivery: 2–4 hours. -
Same Business Day Delivery: Available Monday–Saturday for orders placed before 2 p.m. in Medellín and surrounding cities.
Estimated delivery: 2–6 hours. - Next Business Day Delivery: Available Monday–Saturday across Valle de Aburrá.
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Other Destinations in Colombia: Available for 8 provinces: Amazonas, Arauca, Guainía, Guaviare, Putumayo, San Andrés & Providencia, Vaupés, and Vichada.
Standard delivery: 2–3 business days in major cities, 5+ days in remote areas.
Return Policy
We want you to be completely satisfied with your Axtrom purchase. If for any reason you're not, you can return your item within 30 days.
How to Return
- You can return any item within 30 days of delivery for an exchange or refund.
- Items must be in original condition, with tags and packaging intact.
- Email us at support@axtrom.co with your order number and reason for return.
- Once we receive and inspect your item, we will process your refund or exchange within 7–10 business days.
Our 30-day return policy includes a 100% money-back guarantee. Please note: return shipping costs are not covered by Axtrom.
Have questions? Contact us anytime at support@axtrom.co. Thank you for choosing Axtrom.
